Order processing & delivery times
Ordered-in items: a product marked “Available to order” is not on our shelves but comes from a supplier who delivers to us the next day, so it leaves within the working days shown (the product page gives the date). A product marked “In stock – Online only” is sent to you direct from our supplier’s warehouse: order by the time shown, Monday to Friday, and it leaves the same day. A product marked “Pre-order” is dispatched when it arrives; where we know the usual wait, the page says so.
We use Parcelforce and DPD Local for our deliveries. You will be informed via email or SMS the evening your order leaves us, and on the morning of delivery you will receive an expected delivery time.
- Order cut-off
- 2:00 PM (GMT). Orders placed after this are processed the following operating day.
- Handling time
- 0 to 1 days (Monday – Friday)
- Transit time
- 1 to 3 days (Monday – Friday)
- Total estimate
- Within 1 to 4 days from the date of purchase
Standard delivery covers UK Mainland addresses, excluding Scottish Highlands & Islands, offshore locations and Northern Ireland.
Heavy items: bags of growing media (soil, coco, clay pebbles) and other items of10 kg or more are marked on the product page and add £4delivery each, on top of the rates above and also on orders over £99.
Discreet packaging
Every order leaves us in plain, unbranded packaging, a plain box or black wrap, so nothing on the outside shows what's inside. The label carries your address and a return address, with no product names.