Delivery
How much is delivery?
Delivery to the UK mainland is £4.95 per order, and free on orders over £99. Bags of growing media and other heavy items (10 kg or more, marked on the product page) add £4 delivery each, also on orders over £99. Delivery to the Scottish Highlands and Islands, offshore locations and Northern Ireland is £12.95, and the free-delivery threshold does not apply there. See delivery information.
How long does delivery take?
Order before 2pm, Monday to Friday, and your order is dispatched the same day. Delivery then takes 1 to 3 working days, so allow up to 4 days from the day you order. Orders placed after 2pm are processed the next working day.
Who delivers my order, and can I track it?
We send orders with Parcelforce or DPD Local. You get an email or text the evening your order leaves us, and another on the morning of delivery with an expected delivery time.
Is my order sent discreetly?
Yes. Every order leaves us in plain, unbranded packaging, a plain box or black wrap, so nothing on the outside shows what's inside. The label carries your address and a return address, with no product names. See discreet packaging.
Do you deliver outside the UK?
Not at the moment. The website takes orders for UK addresses only.
Ordering and stock
What does Pre-order mean on a product?
The product is not on our shelves at the moment. You can still order it, and we dispatch it when it arrives – where we know the usual wait, the product page says so. An item marked “Available to order – usually dispatched within 2–3 working days” is ordered in from a supplier who delivers to us the next day, so it leaves within those working days of your order. An item marked “In stock – Online only” is sent to you direct from our supplier’s warehouse: order by the time shown, Monday to Friday, and it leaves the same day. If you need something today, the product page lists similar items that are in stock, or call us to check when it is due.
Do you price match?
Yes, and we beat it. Seen something we sell for less at Amazon or another UK retailer (not eBay)? On the product page, tap "Seen it cheaper? Ask for a price match" under Add to basket and send us the link. If we agree, we beat their price by 2% on our website for 24 hours and email you. You can also WhatsApp us on 07758 144177, or ask at the counter. See our price match promise.
How can I pay?
By card at checkout, or with PayPal, Apple Pay or Google Pay where your device offers them. Klarna is offered at checkout on orders it is available for. Card payments are handled by Stripe.
Returns
Can I return something I have bought?
Yes. We give a 30-day, no-quibble, money-back guarantee: return the product in as-new, resaleable condition and we replace or refund it. The guarantee does not cover nutrients or bags of growing media that have been opened. You pay the return postage. See the returns policy for the address and what to include.
What if my order arrives damaged or faulty?
Call us on 0117 971 3000 or contact us straight away, and we arrange a replacement free of charge.
The shop and advice
Where is the shop and when is it open?
Unit F, Totterdown Bridge Trading Estate, Albert Road, Bristol BS2 0XH. Open Monday – Friday 8:30 – 17:30, Saturday 8:30 – 16:00, Sunday 11:00 – 15:00. See contact us for a map and directions.
Can I get advice on what to buy or how to grow?
Yes. Call us on 0117 971 3000 or come in and talk to someone who grows. The Growers' Guides cover feed charts, tent, fan and light sizing and common pests, and the hydroponics guide explains the systems and what you need to start.
Who is Greens Horticulture?
A Bristol grow shop that has supplied growers in Bristol and across the UK since 2003, online and from the shop. See about us.